Shipping + Returns
Sick and tired of complicated shipping policies?
We keep it simple. Shipping to mainland US addresses costs $4.95, but orders over $50 ship for free!
Need more info? Keep reading for our (very reasonable) shipping + refund terms and conditions, as well as some frequently asked questions.
Missing a shipment or simply need an answer to your question? Feel free to get in touch.
Terms + Conditions
- Once your order has been placed and shipped, we are unable to cancel it.
- Please make sure your shipping and billing addresses are accurate before you check out. Packages that are shipped to the wrong address are the responsibility of the customer. That said, packages returned to us due to an invalid address will be reshipped at no extra charge.
- Refunds are available only when the product(s) received are damaged, faulty or un-useable. We do not offer refunds if you change your mind on whether or not you want the product(s).
How long until I receive my order?
Orders are usually processed within 1 business day. As we are currently experiencing high demand for all The Skinny Bee products, we must ask that you please be patient with us when waiting for your order. In return, we promise to keep you updated every step of the way.
Current shipping times are 5-20 business days.
Can I track my order?
Yes! When your order is confirmed, we'll send you a confirmation email that includes a reference number for tracking. Simply enter the number into the respective merchant's tracking tool to find out exactly where your order is.
We'll let you know who's shipping your order in our confirmation email. For US customers, we usually ship with USPS. To track your USPS package, click here.
How do I get a refund?
If your product is damaged or faulty, we'd be happy to offer you a refund. Please note- we are unable to offer refunds for customers who have decided they no longer want the product(s).
To get a refund, simply follow the steps below:
- Contact us here or email email@example.com.
- Send us a photo of your damaged or faulty product.
- Send us your product in the mail. (Customers are responsible for shipping fees.)
- We'll send you a replacement ASAP.